“We were rehabbing the Madison Street bridge in downtown Chicago. I called Chicago Nut & Bolt on a Friday and told them I needed 750 bolts with nuts and washers, all hot-dip galvanized by that evening or I’d have to send 50 people home for the weekend. I half expected them to hang up on me, but instead, they said ‘no problem.’ Sure enough, CNB had the parts at the job site by 8pm that evening.”

— Materials Manager, American Bridge Company		  

Same Person.
Every Time.

One call to Chicago Nut & Bolt, and you’ll see why our sales and customer service system is unique in the industiy. At Chicago Nut & Bolt, you’ll always work with the same person, a highly technical representative or engineer who will follow your order from A to Z. This person will place your order into our production schedule and track it from production and quality control to packing and final shipment. If you have any questions about an order or need to consult on the design of a part, again, you will speak to the same person who is already familiar with your needs. One-person accountability.. that’s how we define customer service.
Step 1: Fax or e-mail your specifications to your personal CNB rep or engineer.
Step 2: Receive pricing and deliver information within minutes.
Step 3: Your custom fastener is manufactured in our plant.
Step 4: Your order is delivered just when you need it, within 24 hours or 7-10 days. Or we can warehouse your parts and ship as you need them.
Step 5: Your production is on schedule...and your customers are happy.

 

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